Your Questions Answered

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal as well as Apple and Google Pay. 
  
• Prices are set with the US Dollar as the currency.

Note that additional exchange fee may apply if your currency is other than US dollars.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we normally will ship your package within 3-5 business days.

Please note that when ordering multiple product, some items may be shipped separately.

Our support team is always happy to guide you at any step!

Shipping & Delivery

 

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

  

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

  

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

  

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

  

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time

United States10-20 Business days

Canada, Europe10-20 Business days

Australia, New Zealand10-30 Business days

Mexico, Central America, South America15-30 Business days

*This doesn’t include our 2-5 day processing time.

  

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

  

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

  

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

 

If you have any other questions, please contact us and we will do our best to help you out.

Our shipping policy can be found here.

Your 100% satisfaction is important for us. We offer a 90-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund. 
• Timing: we have a 90-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email shop.ojs@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

OJS's full refund policy can be found here.

If lifetime Warranty for product has been purchased, you can request a no questions asked refund on the product purchase price at anytime by using the contact us form or emailing us at shop.ojs@gmail.com.

Here at Zass Eve we are always happy to answer any queries you may have. 

We may be contacted by using our contact page here. Or you can email us at shop.ojs@gmail.com